Shipping + Returns

SHIPPING

We post out twice a week on Monday and Thursday using 2nd class signed for or international tracked and signed with Royal Mail, you will receive a confirmation email when your order is packed up and on it's way.

RETURNS

Please do check our measurement spec and size guides when ordering :-) We can accept returns within 30 days of receipt if the item is still in new condition. 

We are a very small business and margins are tight so we cannot pay for the postage of returns, please send with tracking as we are not responsible for returns that are lost in the post.

If you would like to exchange your item, postage of the new item will be free of charge :-)

If you would prefer a refund we will process refunds within 7 working days of receiving the item, please do not return items after 30 days as we will not be able to process your refund.

Please send returns to:

Zilla Kids
Unit 1 
Behind 31 Quebec Street
Brighton
BN2 9UZ

Please include a note with your order number or name, your reason for returning and if you would like an exchange, details of the new item.