Shipping, Returns + FAQs

Please note - We sadly had to close our studio at the end of 2024 - So Zilla is currently a one woman band! please allow 1 week for dispatch.

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CONTACT

Our email is hi@ilovezilla.com we check our emails Monday to Friday and our response time is within 48 hours. 

RETURNS

Earrings are not returnable due to hygiene reasons.

If you purchase a made-to-order, or commission a custom made product, we will not be able to refund or exchange, so please be sure about your size and style before ordering.

Please do check our measurement spec and size guides when ordering :-) We can accept returns if you notify us by email within 14 days and return the item within 28 days of receipt - if the item is still in new condition. 

We are a very small business and margins are tight so we cannot pay for the postage of returns, please send with tracking as we are not responsible for returns that are lost in the post.

Please do not return items after 28 days as we will not be able to process your refund.

UK SHIPPING

Our dispatch time is currently one week and we use RM48, you will receive a confirmation email when your order is packed up and on it's way. If you need your order quickly, eg. for a gift or event, please email us and we will do our best to get it to you in time.

OVERSEAS SHIPPING

Due to the new GPSR and Brexit rules we are devastated we can now only ship orders to UK customers, not inc. NI. We really hope this will change in the future and will keep trying to find a way.

 

CARE

Our designs are hand made using multi textured appliquéd and printed fabrics, due to the special finish on some of our fabrics please follow our washing instructions carefully! We wash test all of our fabrics to ensure our products are of a high quality. Some of our metallic fabric is particularly sensitive to heat and harsh chemicals so we recommend any items with this fabric are hand washed in cold water with a mild non bio detergent. 

For all of our other designs: Machine wash inside out on a hand wash cycle at 30 degrees with minimal detergent.

Do not use detergent containing bleach, brighteners or fabric softener (including 2 in 1s) as they may damage the finish.

Please iron inside out and do not tumble dry.

Not only will following these instructions ensure maximum longevity of the garment but it will help the environment too :-)

Unfortunately we cannot offer refunds if care instructions have not been followed.

Zilla Kids retains ownership over all designs, both on the site and custom made items, by viewing and/or purchasing you agree not to reproduce, duplicate, copy, sell or exploit any Zilla designs, without express written permission by us.