Shipping + FAQs


Due to the national lockdown and half of our team having to homeschool we are still working through the last batch of orders from 2020. We are now expecting all orders to be complete by the end of February with a final despatch on 4th March. Huge apologies for the delay in our production, it has been one hurdle after an another for us but we are 100% dedicated to completing all outstanding orders and we are very nearly there now! But we are always happy to refund if you would rather not wait so please do email us if that is the case.

Please click here to read the full announcement about our relaunch.

Updated 9th Feb 2021

DELIVERY

The majority of our products are custom made to order and we are a very small team! 

Our standard shipping is 2nd class signed for with Royal Mail, you will receive a confirmation email when your order is packed up and on it's way.

Please do get in touch if you have a deadline and we’ll do everything we can to fit you in.

CARE

Our designs are hand made using multi textured appliquéd fabrics, due to the special finish on some of our fabrics please follow our washing instructions carefully! We wash test all of our fabrics to ensure our products are of a high quality, and strive to keep things machine washable. Unfortunately we cannot offer refunds if washing instructions have not been followed.

Machine wash inside out on a hand wash cycle at 30 degrees with minimal detergent, a hotter or more vigorous cycle could damage some of our fabrics.

Do not use fabric softener (or 2 in 1s), bleach or any other strong chemicals as they damage the finish of metallic fabrics, prints and maybe others. Please iron inside out and do not tumble dry.

Not only will following these instructions ensure maximum longevity of the garment but it will help the environment too :-)

PLUS SIZE

We strive to be as inclusive as possible and are currently able to offer up to size 5XL which is size 24, our batwing styles will also fit larger sizes as the cut makes them extra roomy :-) if your size isn't showing on a product page it means we would need to source from a different supplier or make a bespoke order - which we are very happy to do, please get in touch if you would like to discuss.

RETURNS

As everything is made to order we welcome any questions about our sizing / designs, please do get in touch if you are unsure of anything before you order. This helps to reduce the amount of returns we receive.

Having said that we can of course accept returns within 30 days of receipt if the item is still in new condition. We will process refunds within 7 working days, please do not return items after 30 days as we will not be able to process your refund.

We are a very small business (there is 3.5 of us!) and margins are tight so we cannot pay for the postage of returns, please send with tracking as we are not responsible for returns that are lost in the post.

If you would like to exchange your item, postage of the new item will be free of charge :-)

Please send returns to:

Emily Bosence, Zilla Kids, 49 Southover Street, Brighton, East Sussex. BN2 9UE

Please include a note with your order number or name, your reason for returning and if you would like an exchange, details of the new item.

Thanks

Emily x